Gaia Gallotti is research manager for IDC Energy Insights Europe, Middle East and Africa region. Gallotti leads the "IDC Energy Insights: Worldwide Utilities Customer Experience Strategies" advisory service, designed to help utilities and energy retailers servicing customers in competitive and regulated markets at the worldwide level (including electricity, gas, and water). The service provides them guidance to make the right IT investments and meet corporate objectives of customer satisfaction, reduction of cost to serve, and innovation.
She joined the IDC Energy Insights in 2007, after joining IDC in 2006. Since then, she has become a recognized independent industry analyst across Europe in the utilities domain. Gaia’s knowledge of the utilities industry enables her to support clients with market research, ad hoc consulting activities, and honoraria. Her area of expertise includes business and IT issues relevant to the utilities, as well as digital transformation, customer experience, Big Data and Analytics, Mobility, and Internet of Things, IT and Operational Technologies integration.
Gallotti is also an active member of IDC’s European Digital Transformation Strategies practice.
She is based at the IDC Italy office in Milan.
Gaia Gallotti has over ten years of experience in the European utilities industry, and her expertise covers a wide range of industry-specific themes, including customer experience, opti-channel strategies, smart metering, smart energy, distributed generation, smart cities, smart grids, and electric mobility.
Gallotti is bilingual Italian-English, proficient in French, and knows basic Mandarin Chinese.
Follow Gaia on Twitter @gaiagallotti.